Every answer an agent gives, on the record.

The scan tells you what could happen. Watchdog tells you what did — live, in the path, without blocking a single call.

What it does.

One question can touch six systems in under two seconds. Watchdog is the only place that account exists.

Sits in the path

Every call an agent makes passes through it. Not a sample, and not a log shipped somewhere afterwards.

Binds the call to a person

The agent is acting for somebody. Watchdog records who, on every call, including the ones made under a service identity.

Writes the record

What was asked, which systems answered, and what came back. One account of a question that touched six places.

One question, and one place that can answer it.

Not a feed to watch. A question you ask when somebody upstairs asks you.

  • Which agent asked, and who it was acting for.
  • Which systems it reached, and in what order.
  • What each system returned, and what the assembled answer contained.
  • Whether the person behind the agent could have reached that material themselves.
Acting forA support agent, not the agent’s own identity
  • CRMAccount, owner, region
    Allowed
  • SupportTicket history, 14 items
    Allowed
  • BillingPayment status
    Allowed
  • HRWithheld — outside the caller’s scope
    Refused
Illustrative. One question, four calls, and the reason the fourth returned nothing — in one place rather than four logs.

What it does not do.

Computing the verdict is deployable on day one. Acting on it is a decision you make later, with the record in front of you.

It refuses nothing

The verdict is computed and the call goes through. Nothing is blocked, so nothing breaks, and no rollout waits on us.

It reads permissions, not content

The record says what an answer was assembled from. It is not a copy of your data.

It is not a dashboard

Nobody needs another console to watch. It answers a question when somebody asks one.

Know what your agents answered, and who they answered it for.

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